FAQ

Q:  When will I receive my new email address?
A:  You will receive your new email address within 48 hours after your purchase.  Instructions on how to set up your email will be included.

Q:  How will I receive my new email address?
A:  Your new email address will be delivered to your current contact email address.  

Q:  How do I set up my email address on my iPhone, Android and Desktop?  
A:  Click on the 3 dots at the top of the page and refer to Page:  Set Up Instructions.

Q:  What features come with my email address?  
A:  Your email address comes with 8 GB of storage and includes features such as email forwarding and spam filter. 

Q:  What if I forget my password?  
A:  Go to webmail: webmail.<domain>.com Example: webmail.dawgyaf.com 
Click ‘reset password’, then enter your full email address where it says ‘enter username’.  Click reset.  Enter the contact email address you provided to us on the website, when you purchased your new email address.  Click ‘send security code’.  Retrieve your security code from your contact email address.  Enter your security code and click Submit.  Enter your new password (twice).  Set password.  Log into webmail and proceed with email address and new password. 

Q:  Will my credit or debit card automatically be billed each year?  
A:  No.  There's no recurring billing.    

Q:  When will I receive my annual bill to renew my email address? 
A: Approximately 11 months after your initial purchase, you will receive a bill for your next annual payment and every year thereafter. 

Q:  My team/school is not on the list.  When will it be added?  
A:  Check the website every month or so for new teams/schools and/or email us with your suggestions at support@sportsfanemails.com.

Q:  Can I cancel my email account? 
A:  Yes, you can cancel at anytime by calling Support at 770.762.4420.  Leave a message, including your phone number, and one of our representatives will return your call.  Or, email us at support@sportsfanemails.com.  See Terms of Service to review our refund policy.  

Q:  I would like to speak to the owners about ideas, podcasts, press releases, etc.   Who do I contact? 
A:  Call Support at 770.762.4420 or email us at support@sportsfanemails.com.

If you have any further questions, comments or concerns, you may contact us at 770.762.4420 or support@sportsfanemails.com.






 

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